The Tax Concierge Service

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) navigate the Administrative Review Tribunal (ART) process.

We can provide small business operators with:
•   information about the ART’s procedures for reviewing a decision
•   access to subsidised legal advice to help decide if lodging an Application for Review with the ART is worthwhile
•   ongoing support and assistance until a decision is reached (for example, help with applications and compiling relevant documents).

If you are a small business operator and think you have suffered financial loss due to the action of the ATO, the Tax Concierge Service can also help you to navigate the Compensation for Detriment caused by Defective Administration (CDDA) scheme.

More information about subsidised legal advice

The Tax Concierge Service provides access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the ASBFEO.

The tax lawyer will review the facts and provide advice on the viability of the appeal. If required, the ASBFEO will pay the cost for an additional one-hour consultation from the experienced small business tax lawyer once an Application for Review is lodged with the ART.

More information about Compensation Assistance

We can help by providing:
•   information about the ATO’s CDDA application process, timeframes and supporting evidence
•   clarification of the procedures for requesting a review of a decision under the CDDA scheme
•   ongoing support and assistance until a decision is reached.

Please note: The Tax Concierge Service assists small business operators with the ART and CDDA processes, we cannot give tax or legal advice.

For more information:

Call: 1300 650 460

Email: info@asbfeo.gov.au

Complete the tax concierge online form